We’ve all heard how revolutionary AI generation tools like ChatGPT can help with everyday tasks like content creation. But did you know AI can help with much more than blog posts and emails?
Let’s take a look at 5 ways businesses and nonprofits can make the most of their time – and focus more time on what matters most – by incorporating AI.
Chatbots
AI-powered customer service tools like chatbots help you level up your support game while letting your team focus on the most important issues.
Chatbots are great at:
- Answering frequently asked questions from your customers
- Giving instant responses without having to wait for a rep to reply
- Collecting data in a more conversational way than a support form
- Handing off more advanced queries to your support team (and setting expectations for a response time)
You might have had some – shall we say – not great experiences with chatbots in the past. But today’s bots can be efficient, user-friendly, and a great first line of defense to answer some of your customers’ most pressing issues.
Data extraction
The world today is powered by data. It can be incredibly powerful for your company – but it can also be a lot of work to sift through it all.
AI-powered data extraction can help you power through big sets of data, from info you’ve received from your customers all the way to analytics data you want to use to help you grow.
Want to automatically create a one-sentence summary of a support request or pick out dates, times, or people from a big set of data you’ve just received? AI can help you cut through the noise and find exactly what you need – fast.
Tagging and metadata
Tagging can be a game-changer if your company works a lot with images or video. AI tools can help you sort through it all and find exatcly what you need.
Imagine if you could take every piece of media in your marketing library – or every image or video sent to you from customers – and automatically:
- Tag people in the image
- Create a list of objects in the image (“trees”, “ocean”, “car”) that you could easily search later
- Capture any text contained in the image
- Flag images if they match a set of custom conditions
Transcription
Want to go even further with your video? Let’s talk transcription.
Ever swear that you could remember someone said something in a meeting but can’t remember who or when? Transcription can help you pinpoint exactly when it happened.
AI-powered transcription tools make it easy to turn video or audio into text, even distinguishing between speakers.
There’s another valuable benefit for transcription as well: accessibility. Are you sharing audio or videos with your customers? Transcriptions are a great way to make sure everyone can understand what you’re saying.
Content moderation
Moderation is one of the toughest tasks on the web. Fortunately, AI tools can act as a guard at the front door to help cut down in those cases where violations are… more explicit.
Modern AI tools can automatically flag user-submitted images or video that might fit your terms or standards – from those that contain hate symbols to sexual or violent content. From there, you can either deny it outright, create a review or appeal process, or simply mark it as possibly inappropriate. It’s a great way to save time while also letting a bot deal with the worst of what you’d normally see.
Of course, the true power of AI tools is that that can be customized for any situation. Chances are, there’s a way to simplify your day-to-day work life – or even completely cut out that one part of the job you hate the most – by automating with AI.
A little time invested now can save headaches for years to come! Let’s schedule a free consultation to talk about options for your company.
Photo by Abdulwahab Alawadhi from Pexels.
